Complaints

About the member

First raise the complaint directly with the member company. If unresolved, submit the details to GCBA through the contact form for review under the Code of Professional Conduct.

About GCBA

Contact GCBA directly. Complaints about the association's own conduct are reviewed independently of the individuals concerned.

Not a substitute for authorities

GCBA is not a regulator. Where a complaint relates to aviation safety, illegal charter, criminal conduct or consumer protection breaches, contact the relevant national authority.

This document is provided as an editorial placeholder pending finalisation by qualified counsel. It does not constitute legal advice.