Purpose
Establish the shared professional expectations that all GCBA members agree to uphold in their charter brokerage activities.
Scope
- • Applies to all member companies and their charter brokerage staff.
- • Covers dealings with clients, operators, other brokers and the public.
Core requirements
- Act with honesty and integrity in all charter brokerage activities.
- Maintain the competence needed to advise on the flights being arranged.
- Disclose the broker role and the identity of the operating direct air carrier before booking.
- Refuse to arrange, market or facilitate flights known or reasonably suspected to be illegal.
- Cooperate with legitimate complaints and dispute resolution processes.
Recommended evidence
- Written code adopted by the brokerage.
- Staff acknowledgement records.
- Documented complaints handling procedure.
Examples of acceptable practice
- Client-facing materials that identify the broker as a broker.
- Clear separation between broker and operator roles in contracts.
Examples of problematic practice
- Presenting the brokerage as an aircraft operator or direct air carrier.
- Concealing the identity of the operating carrier from the client.
Jurisdiction notes
- US brokers must additionally comply with 14 CFR Part 295.
- UK and EU brokers must observe applicable national consumer and aviation law.
Related knowledge
Change history
| Version | Date | Note |
|---|---|---|
| 1.0 | 2025-01-01 | Initial public draft. |
This standard is educational and does not constitute legal advice. Members must comply with applicable law and regulation in every jurisdiction in which they operate.
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