Open standards for professional charter brokerage.
Every standard is publicly readable, version-numbered and dated. Material changes appear in a public changelog. Jurisdiction-specific law overrides general association guidance. Standards are not legal advice.
Code of Professional Conduct
Foundational conduct expectations covering honesty, competence, disclosure, client care and lawful behaviour for charter brokers.
Broker Identity and Role Disclosure
How brokers must identify themselves, disclose their role and name the operating carrier.
Operator and AOC Verification
Minimum documented checks a broker should perform before contracting with an operator.
Transparent Quotations and Fair Contracts
What a compliant charter quotation and charter agreement should contain.
Client Funds and Payments
Responsible handling of client funds and payment fraud prevention.
Safety Due Diligence
Documented approach to operator safety review, without duplicating audit databases.
Complaints and Dispute Resolution
Fair handling of client and third-party complaints.
Data Privacy and Cybersecurity
Reasonable practices for protecting client and passenger data.
Sanctions, AML and Legal Compliance
Basic sanctions screening and anti-money-laundering expectations.
Responsible Advertising
Honest, non-misleading marketing of charter services and empty legs.
AI and Automation Standards
Responsible use of AI in quoting, matching and client communication.
Training and Continuing Development
Ongoing professional development for charter brokers.