Purpose
Ensure clients receive quotations and contracts that clearly describe what is being purchased.
Scope
- • Client quotations and charter agreements.
Core requirements
- State broker role and operating carrier.
- Itemise price components, taxes, fees and surcharges.
- Set out cancellation, change and force-majeure terms.
Recommended evidence
- Template quotation and charter agreement reviewed by qualified counsel.
Examples of acceptable practice
- Plain-language contracts with defined terms.
Examples of problematic practice
- Hidden fees introduced after booking.
Jurisdiction notes
- Consumer protection law varies by jurisdiction.
Related knowledge
Change history
| Version | Date | Note |
|---|---|---|
| 1.0 | 2025-01-01 | Initial public draft. |
This standard is educational and does not constitute legal advice. Members must comply with applicable law and regulation in every jurisdiction in which they operate.
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